Customer Service

At the heart of our progressive fulfilment solutions are your customers and exemplary customer service is a critical element of our success. dsb.net maintains a modern, secure Contact Centre offering the highest SLAs as well as up-sell campaigns and other added-value services.

• Convenience 
  dsb.net provides customer services from Contact Centres in the UK and the USA.
• Speed
  We contract with our clients to maintain strict service levels for speed of answer on calls and emails and back it up with automated reporting.
• Soft skills
  For many subscribers, your brand is not just a product, it is a lifestyle, a business requirement, or even a way of life! The service our team delivers every day is efficient and personal.
• Knowledge
  As subscription packages become more complex and multi-platform, teams are given specific technical support and ongoing training, including knowledge of client site functionality and log in processes.
• Feedback
  Delivering great customer service is a job that’s never finished. At dsb.net we actively encourage feedback from customers using automated satisfaction surveys.
• Up-selling
  Online or offline, increasing transaction value is a low-friction way to increase your sales volumes and margins. The dsb.net team is trained to up-sell and cross-sell complementary products and encourage customers to switch to continuous payment options.