There are no secrets to the art of managing a customer relationship – it’s just that some organisations forget what’s important to the customer in the rush to become more “efficient”. In today's competitive marketplaces, personalised service should be the centrepiece of most companies' customer loyalty programs. It's the key to being more "customer-centric." Shrewd organisations recognise that superior customer service can be a genuine source of competitive advantages in business, especially since pricing and product innovations are all too often quickly replicated. Companies and customers alike recognise that personalised contact can strengthen loyalty and make a real difference.
At the heart of dsb.net’s subscriber management philosophy are adaptable business processes to enrich the customer experience and reflect customer’s behavioural trends in the choice of contact channels. dsb.net provides a wide range of contact solutions and maintains a seamless transaction history, irrespective of channel preference or transaction type. For our Clients, customer interaction management is a key competitive differentiator.
The ultimate in flexible models for online and offline subscription sales
For many years the legacy systems of subscription fulfilment vendors have restricted publisher’s ability to adapt their sales and marketing strategies to changing consumer behaviour and emerging technologies. Now, with dsb.net’s AVS/3 subscription management system, clients can finally take advantage of solutions delivered using web services in a flexible software package created using Service Oriented Architecture.
Functionality includes:
- Full multi-currency functionality, including e-renewals and bills
- Sophisticated, cost effective issue data splits for marketing and renewals
- Seamless, auto-acknowledged interfaces with partners and affiliates
- PayPal, Micro-payments and “direct marketing“ focused billing systems
- Integrated demographics with full reporting
- Marketing driven event triggers
- Automated cross-channel transaction confirmations