It would help if Customer Service Agents could see a truly single customer view (SCV)
dsb.net’s Customer Interaction Centre (CIC) has a bird’s eye view of all transactions and contacts, whether they’re subscription related, about a product purchase or attendance at an event. The Agent has this information on their ”home” screen and doesn’t have to Tab into another application, reducing call times, improving efficiency and providing exemplary, seamless customer service whilst reinforcing the unity of the Brand. This SCV also enables easy and practical up-selling and cross-selling, without the need for elaborate software. Scripting and access to an easy to use product knowledgebase give Agents the complete range of modern tools to provide great customer service.