I’d like to communicate with customers using SMS and things like online Chat
From aged 15 years old and upwards, the mobile phone is a ubiquitous part of people’s lives. For work, for fun, for friends and increasingly for day-to-day ”admin”, people are using their mobile phones in favour of their land lines. Much of consumer behaviour is now driven by the desire for convenience. A mobile device from which you can, for instance; check the status of your order, view your expire date or replace an issue, is a massive benefit to the customer AND reduces other more expensive forms of communication. Imagine being able to send an SMS to a customer to confirm their product has been mailed, or their Christmas gift card has been despatched to them!
Not having an SMS portal for both outbound and inbound communications reduces your efficiency and increases your costs. dsb.net has invested in the latest multi-media communications manager from Avaya, providing fully integrated telephony, email, web chat and SMS services, so you can remain close to your customers.