Wednesday, 08.02.2012

Advantages

EMS resides on the dsb CRM data base, used by subscription and product sales applications.

Resulting Advantages:

  • Manage the complete scope of tasks required to stage events
  • Reduce cycle time in planning and executing events
  • Provide improved measurement and reporting
  • Central CRM database
  • Integrated AVS/3 and VHS
  • Consistent customer addresses and business partner addresses
  • 360° view on customer with all activities, e.g. booked events, bought items or subscriptions
  • Consistent order entry and Customer Interaction Centre
  • Integrated accounts receivable with automatic payment handling and transfer of data to financial accounting